Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.



All 23rd Sense products are non-refundable. Once an order has shipped, 23rd Sense is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery.

23rd Sense is not required to cancel any order once the transaction is completed. Once an order is received, it will be processed within the hour, therefore we cannot cancel or edit orders. We work fast and diligently to have payment processed the same day to meet the 3- 5 shipping day time frame, each item is made to order.  If your form of payment is denied, you will be notified by your card company, and your order will then be canceled. 

If you would like to change the address of your order, please contact us within one day of placing your order, otherwise your package will be shipped to the initial address provided. 

If you have any questions or concerns, please feel free to contact a representative at